Business Gateway

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Business Gateway

Business Gateway provides free business support and impartial advice, and helps thousands of start-up and existing businesses in Scotland each year.

In their respective geographic areas, Scottish Local Authorities are responsible for the delivery of Business Gateway services.

Anyone with an existing business, or starting a new business can access:

Business Gateway National Unit

The Business Gateway National Unit is located within COSLA and provides national functions to support Local Authorities in the delivery of services at a local level.

The activities of the National Unit include:

  • Local Engagement - providing support, guidance and expertise to assist the governance and management of the service
  • Marketing – management of national and local marketing campaigns to raise awareness of the service, and management of and the Enquiry Service
  • Operations – support with the consistent delivery and day-to-day management of the service across Scotland, and support with shared resources including the CRM system
  • Performance Monitoring & Reporting – collates, monitors and reports national performance results from Local Authorities and other reporting sources
  • Quality Assurance – undertaking a Quality Assurance customer survey programme to measure satisfaction on behalf of Local Authorities to drive service improvement    
  • Client Monitoring Survey – coordination of survey work to track the survival of clients who have had support to start-up in business
  • Partnership Management – management of relationships with a range of national partner organisations

Business Gateway Annual Review

To find out more about our work and how we’ve helped people and their businesses over the last year please download the latest copy of the Business Gateway Annual review.

Further Information

For further information please visit and to find your local Business Gateway office.